Universal Studios Vacations by a Military Expert

Jen Novak at Jen Knows The Mouse is Universal Studios Military Discount’s Recommended Universal Studios Travel Agent!

After years of being one of Ears of Experience’s Best Mouse Experts for all Disney Destinations, Jen has now become a fully qualified Universal Studios Specialist as well.

Jen Novak is a certified Universal Orlando Specialist and Vacation Planner. She has been a Disney expert for several years and has recently expanded her services so she can bring the same expertise to your Universal experience. Her first Universal visit was the summer it opened, and now living in Florida allows her to have the most up to date information to better assist you. Being a military spouse for the past 10 years, she take great pride in serving our military families.  Her services are free of charge to military and civilian families, so contact She using the form below to begin planning your next Universal Vacation!

Jen’s Services:

  • Universal resort and vacation packages booking
  • Dining reservations
  • Transportation assistance to and from MCO International
  • Special event ticket purchase assistance
  • Park Planning
  • Ride guide and tips
  • Personalized Itinerary for package clients

Jen Knows The Mouse is a Fee Free Travel Agent. Her rates are the same as booking directly with Universal! So you’ll never pay extra for her expertise.

Please Note: Ticket Only Questions go to this Page.

Jen Knows The Mouse is owned and operated by a Military Family!

Please enter your information below and Jen will get back with you shortly. Please add any comments in the Comment Box to allow her to point you in the right direction.

If you’d rather call Jen her number is (910)-707-EARS (3277) and if you do call please don’t forget to mention that you heard about her here!

Please do not call with theme park ticket questions! This number is for making resort reservation inquiries! 

Jen Knows the Mouse cannot provide you travel advice if you are not a customer.

We respect your privacy, the contact information you provide will only be used by Jen Knows the Mouse to contact you about your request.

If you do not receive an email or callback within a few days, check your SPAM folder and/or give Jen a call! Leaving your phone number in the form below bypasses spam filter issues! 

Please, this form is for requesting Universal resort reservations or quotes. We can not help you plan your vacation without a reservation.

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